1. Overview

At Saavay, we want our customers to have a positive shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, please contact us as soon as possible.

2. Return Eligibility

A product may generally be eligible for return when:

Products must be returned in a condition that allows Saavay or the relevant seller to inspect the item.

3. Non-Returnable Items

Certain products may not be eligible for return because of their nature, hygiene requirements, customization, or other applicable restrictions.

Examples may include:

• Personalized or customized products
• Certain hygiene-sensitive products
• Products that have been used, washed, or altered
• Products damaged after delivery through misuse
• Products specifically marked as non-returnable
• Certain fresh or perishable products

The product listing or seller's return conditions may provide additional information.

4. How to Request a Return

To request a return, please contact Saavay support with your order information.

Depending on the situation, we may request photographs or other information to verify the issue before approving a return.

5. Exchanges

Where available, Saavay or the relevant seller may offer an exchange instead of a refund.

Exchanges may depend on product availability, condition, size, color, seller policy, and the reason for the exchange.

6. Refunds

Once a returned product has been received and inspected, Saavay or the relevant seller will determine whether the refund is approved.

Refund Method

Refunds may be issued through an appropriate payment method depending on how the order was originally paid and the available refund options.

Cash on Delivery Orders

For Cash on Delivery orders, customers should contact support so that an appropriate refund method can be arranged.

Refund Timing

Refund processing time may vary depending on the return inspection, payment method, banking system, and other circumstances.

7. Return Delivery Costs

Return delivery charges may depend on the reason for the return.

• If the product is damaged, defective, or incorrect, Saavay or the relevant seller may cover the applicable return delivery cost.
• For customer-requested returns, return delivery charges may apply.
• The applicable charges will be communicated during the return process where relevant.

8. Damaged or Incorrect Products

If your order arrives damaged, defective, or contains the wrong product, please contact us as soon as possible.

We recommend taking clear photographs or video of the package and product before using or disposing of any packaging.

9. Marketplace & Seller Products

As Saavay expands into a multi-vendor marketplace, return and refund conditions may differ between sellers and product categories.

Where applicable, the product page or seller's return policy will provide additional information.

Saavay may assist customers with eligible marketplace return and refund requests.

10. Policy Changes

Saavay may update this Refund & Returns Policy from time to time to reflect changes in our products, services, sellers, delivery operations, or applicable requirements.

The latest version will always be published on this page with an updated date.